Return & Refund Policy

All orders are applicable for refunds within the first 30 days.  We will not be able to offer a refund or exchange for any orders that exceed the 30 day refund period. 

To be eligible for a return, your item must be unused and in its original condition as when you received it, along with it's original packaging. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Please contact us at info@paintnumbershop.com to initiative the refund. Please note, the customer is responsible for the shipping cost associated with the refund and is required to ship the item back to our office at the following address:

16 Harcourt Road, Admiralty, Hong Kong

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 4 to 5 business days.

You must return the item to the following address:

Mailing Address: 16 Harcourt Road, Admiralty, Hong Kong

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@paintnumbershop.com

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@paintnumbershop.com

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.